CANCELLATION POLICY

If you need to cancel your appointment, we respectfully request a 24 + hours advance notice for full refund.  If you cancel your appointment within 24 hours prior to the scheduled appointment time are non-refundable.

NO SHOW POLICY

If a nurse has arrived at the client’s location and the client is not present, the nurse will try and contact the client. If the nurse fails to contact the client or if the client fails to arrive within a period of 15 minutes, the nurse will leave the facility and the client will be charged the full price of the booked service(s).

SERVICE PREVENTION POLICY

If an infusion is unable to be commenced or completed, the client will be charged a $150 “Concierge” fee. The fee applies in the following circumstances, including but not limited to:

• The client is unable to receive service that would prevent service from being conducted was not disclosed at the time of booking.
  *Alcohol withdrawal, drug abuse, etc.*
• The client is unable to receive service because vital signs are out of normal limits e.g. Blood Pressure, hyper or hypotension, oxygen levels, etc.
• Service commenced but was unable to be completed either due to the client’s request or the nurse’s discretion. For instance, a client unable to tolerate service, vasovagal reaction, etc.
• Service was not completed due to the client’s condition of poor venous access – after 2 attempts.
• Service was not completed due to an unsafe or unsanitary environment.

AFTER BUSINESS HOURS BOOKING

Same day appointments booked during after business hours, additional fees stated below will apply accordingly.

• Any appointment that occurs after 8pm is subject to a $150 “Late-night-Hours” fee.
• Any appointment that occurs after 11pm is subject to a $350 “Late-night-Hours” fee.

EXTENDED TIME POLICY

Please note that all service appointments are limited to 60 minutes in duration.

When a service exceeds the allocated 60 minutes, an additional charge will apply for each added 30 minutes, as indicated below.

For every additional 30 minutes, the client will be charged an additional fee of $75.