Help Center

Frequently Asked Questions

Everything you need to know about our IV therapy, mobile visits, memberships and policies. Can’t find your answer? Our team is happy to help.

About your treatment

Are your IV Drips administered by a medical professional?
Yes, our IV Drips are administered by Registered Nurses and our practice is overseen by our Medical Director.
Are there any side effects?
There are little to no side effects. Some people may experience some bruising or sensitivity in the area where the IV Drip was administered depending on the patient.
How long does an IV session take?
Approximately 30-45 minutes depending on which type of IV Drip service you choose. NAD+ Boost IV Drips can take anywhere from 2 – 4 hours depending on the person.
What types of IV drips do you offer?
We offer vitamin IV drips, NAD+ IV therapy and IM vitamin injections. Browse the full menu on our Vitamin IV Drips page.
What ingredients are included in your IV drips?
Each drip lists its ingredients on its own page, so you can see exactly what is in it before you book. Start with our Vitamin IV Drips menu.

Booking and mobile service

Do I need to schedule a consultation first?
We will schedule your telephone clearance with our certified Nurse Practitioner prior to your IV Drip appointment. These clearances take about 2 – 5 minutes depending on the patient’s medical history and information.
What do I need to prepare for the IV session?
Drink water and have a light meal beforehand, wear comfortable clothing with sleeves that roll up easily, and choose a comfortable place to sit or recline. Your nurse will let you know if your treatment needs anything else.
Do you offer mobile service? If so, what areas do you cover?
Yes. We come to your home, hotel, office or event across 128+ cities worldwide. See the full list on our Locations page.
Is the mobile fee included in the IV Drip prices?
Pricing can vary by location and visit type. Our team will confirm your total, including any mobile fee, before your appointment is booked.

Plans, personalization and policies

Do you have any packages or any discounts for repeat customers?
Yes. Viva memberships give members savings on eligible services, up to their plan’s monthly limit. Compare memberships to find the plan that fits you.
Do you offer personalized treatment plans?
Yes. A licensed provider reviews your goals and health history and recommends a plan built for you. You can start with a complimentary consultation.
What is your Refund/Cancellation Policy?
Our terms for refunds and cancellations are set out in our Refunds & Cancellations policy.

Still have questions?

Talk with our team or book a complimentary consultation. We’ll help you choose the right treatment.